Revocation instructions for consumers for a contract in which the goods are delivered in a single delivery
Instructions on cancellation
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must send us (insert: name/company, address, telephone number, e-mail address and, if available, the fax number) a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods back before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is attributable to a to check the nature, properties and functionality of the goods is due to the handling of them that is not necessary.
Example cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [Insert: name/company, address , e-mail address and, if available, the fax number]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- ordered on (*)/received on (*)
- name of consumer(s)
- address of consumer(s)
- signature of the consumer(s) (only if notified on paper)
(*) Delete where not applicable.
Exclusion orPremature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts
for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the customer are tailored to the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be exceeded quickly;
for the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or magazines with the exception of subscription contracts
The right of withdrawal expires prematurely for contracts
for the delivery of sealed goods that cannot be returned for reasons of health protection or hygiene e are suitable if their seal has been removed after delivery;
for the delivery of goods if these are inseparably mixed with other goods after delivery due to their nature;
for the delivery of sound or video recordings or computer software in a sealed pack if unsealed after delivery.