While we know how frustrating it is for both you and us when UPS doesn't deliver the package on time as expected or even damages it, unfortunately this is out of our hands. And although we do our best to avoid these cases. If this happens, please:
1. Take photos of the outside of the box, the bottom of the box, the label and all of the contents, the more photos the better as UPS will ask for all of this information.
2. Go to the UPS claim page and file a claim: https://www.ups.com/de/de/support/file-a-claim.page